Fenicia SpAPzza Cavour, 3 20121 | Milan (MI) | Italy P. IVA 00111130829, as owner of the personal data, in the person of its legal representative, Mr. Sergio Candido, wishes to inform you that the European Reg. 2016/679 "General data protection regulation" - GDPR (which partially replaces the previous "Privacy Code" Legislative Decree 196/03) is a set of provisions that harmonize the protection of personal data, in all EU member states.
In accordance with the provisions of art. 13 of EU Reg. 2016/679, we therefore provide you with this information that will allow you to know all our policies on the processing of the data we collect, both to understand how your personal information is managed and when it is registered with our points of sale, both when using the online services made available on our. site , where it is required to provide personal data. This is to then allow you to give, where necessary, an express, informed, informed and specific consent to the processing of your personal data regardless of the means of communication and the purposes for which you come into contact with Fenicia Spa.
1. Method of collection and purpose of treatment.
Personal data provided by you or acquired during your visits to Camicissima stores (personal data: name, surname, date of birth, sex, nationality), contact details (residence, domicile, country, telephone number, mobile phone, e - mail), data relating to the purchases made by the Customer (boutique where the sale took place, type, quantity and price of the products purchased by the customer), tax data (tax code, VAT number only if necessary for the tax free), data strictly necessary for the delivery of the goods (name, surname, address, telephone number, mobile number), are processed for the following purposes:
a) management of product sales, sales and after-sales services, eg. administrative, accounting, returns, guarantees, fraud prevention, customer relationship management;
b) fulfillment of legal obligations, regulations and community legislation (including legislation on anti-money laundering) and exercise of rights in court.
c) research, market analysis, periodic sending of promotional material and newsletters on products, services and promotions in the Camicissima world and on events organized by Fenicia spa or in which it participates and any invitations to them, including personalized ones, made through contact methods traditional (paper mail) or automated (email, fax, sms and mms , social media, instant messaging) as well as personalized treatment at each Camicissima store in Italy and abroad;
d) creation of group and individual profiles - analysis of your interests, preferences and purchasing habits also on the basis of data relating to the detail of purchases made at our stores;
e) Direct marketing (so-called soft spam) through the electronic mail address that was previously provided to propose products similar to those purchased.
2. Provision of data and legal basis of the processing
Providing personal data for the purposes referred to in letters 1. a) and b) above is necessary; a refusal would prevent us from providing you the required products and services. The legal basis is the fulfillment of a legal obligation. For the purposes referred to in letters 1. c) and d), whose legal basis is represented by consent, the provision of data is optional; any refusal will have no consequence on the possibility of receiving products and services, but it will not be possible to provide you with accessory services, inform you about the promotional initiatives and events indicated above or evaluate your interests. For the purposes referred to in letter 1. e) the legal basis is represented by the legitimate interest of the owner according to the provisions of art. 130, co. 4, of the Privacy Code. You can oppose the treatment referred to in lett . e) at any time in an easy and free way.
3. Processing methods
Your personal data will be processed with and without the aid of electronic tools in compliance with EU Reg. 2016/679, including the data security profile and on the basis of logic and procedures determined in line with the purposes indicated above. Your data will be processed in particular through the CRM system managed by Fenicia spa, whose servers are located in Italy.
4. Entering data into the CRM system
The insertion of your data in the CRM system is optional and takes place only if you give your consent to the processing of your data for the purposes referred to in number 1. letters c) and d). Once entered in the CRM system, your data can be read, modified and updated by the employees of the offices and shops both in Italy and abroad, expressly instructed on the processing.
5. Data retention times
Your personal data processed for the purposes referred to in number 1 letters a) and b) will be kept for the time necessary for the execution of the contract or in compliance with the time limits indicated by the applicable laws. Your personal data data processed for the purposes in number 1 letters c) and d) will be kept until you ask to revoke your registration to the CRM system or consent to the processing of your data with the exception of data relating to the details of your purchases and data relating to your profile and preferences that will be kept for profiling and marketing purposes for a maximum period of 12/24 months.
Once the data retention period has expired, they will be deleted or permanently made anonymous.
6. Scope of treatment, communication and dissemination of data
Personal data are accessible to employees and collaborators of the Data Controllers who have received specific instructions.
Your personal data may also be processed by third parties who act as data processors a) third parties used by the Data Controllers for the provision of technical and organizational services functional to the purposes indicated above, for example shipping companies, marketing, market analysis and research, customer support, maintenance of information systems, etc .; b) companies associated with Fenicia spa.
Your personal data may be disclosed to the following categories of third parties:
- to any other external third party when communication is mandatory by law or to correctly fulfill contractual, pre-contractual or post-contractual services by Fenicia spa (e.g. technical assistance and request for support or sending complaints presented by the customer towards the delivery services of the purchased products)
- authorities , public bodies for their respective institutional purposes and legitimate recipients pursuant to the law, including third parties in the event of extraordinary operations (mergers, acquisitions, company transfer) for the exercise of commercial activity;
- to police forces and other public administrations, for the fulfillment of obligations established by law, regulations or community legislation
- to companies associated and / or controlled by Fenicia spa
- to consultants and / or partners of Fenicia spa, freelancers also in associated form who offer legal, tax or audit assistance services;
- to companies offering payment management services;
- to companies, organizations, consortia and associations that exercise credit protection activities.
It is understood that Fenicia spa does not communicate personal data for marketing and / or analysis of your interests to third parties so that they can use them for their own purposes.
Your personal data will not be disseminated.
The complete list of the appointed data processors and of the subjects to whom the data is communicated can be obtained by writing to the Data Controller at the following address: email@example.com
7. Your rights
At any time you can exercise your rights towards the Data Controller, Fenicia spa, to the email address firstname.lastname@example.org(right to ask the data controller to access personal data and to correct or cancellation of the same or the limitation of the processing that concern him or to oppose their treatment, right to data portability, right to lodge a complaint with the Data Protection Authority) specifically provided for by Chapter III of the 2016/679 European Regulation. If you want to contact our Data Protection Officer - DPO, you can do so easily by writing an e-mail to email@example.com
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